We recognise the importance of effective allergen management and are committed to providing accurate allergen information and taking appropriate measures to reduce the risk of allergen cross-contact throughout our food preparation and service operations.
We maintain procedures to identify and manage the 14 legally recognised allergens. Our allergen information is supported by supplier information, product specifications, recipes and Allergen & Recipe Cards, which are reviewed and updated when ingredients or supplier specifications change.
For customers with coeliac disease or requiring a gluten-free meal, we have additional controls in place within our designated gluten-free preparation areas. These controls are specifically designed to minimise the risk of cross-contamination with gluten and include appropriate segregation, cleaning, handling and preparation procedures.
These enhanced gluten controls apply to food prepared within our designated gluten-free areas. Food prepared outside these areas is subject to our general allergen management procedures but is not prepared under the same dedicated gluten-free controls.
Due to the nature of our operations and the range of ingredients handled within our shops, we cannot guarantee that food outside our designated gluten-free preparation areas is free from allergen cross-contact.
Customers with allergies or coeliac disease should inform a member of management of their requirements before ordering. Our team will use the available allergen and product information to advise on suitable options and explain the controls applicable to their order.
For any allergen concerns, including those relating to allergens outside the 14 legally recognised allergens, please speak directly to a manager or contact us at hello@frasersfishandchips.co.uk.
